Privacy policy

Privacy Policy

Last updated: January 24, 2026

Renbe UK Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Renbe UK Ltd is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, add to cart, purchase, return, exchange or cancel and your past transactions.

  • Communications with us including information you provide when contacting customer support.

  • Device information including details about your device, browser, network connection, IP address and other identifiers.

  • Usage information including how and when you interact with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide your information.

  • Automatically through your use of the Services, including through cookies and similar technologies.

  • From service providers who support our business operations.

  • From partners or other third parties where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

  • Provide, tailor and improve the Services, including processing payments, fulfilling orders, arranging shipping, facilitating returns, managing your account and personalising your experience.

  • Communicate with you about your orders, account, support requests and customer service.

  • Send marketing communications where you have consented or where permitted by law.

  • Detect, prevent and investigate fraud, abuse or security incidents.

  • Comply with legal obligations and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

  • With Shopify and other service providers who help us operate our website, process payments, provide fulfilment, deliver customer support, conduct analytics and support marketing activities.

  • With business and marketing partners to provide marketing services and personalised advertising, in accordance with their own privacy policies.

  • When you direct or consent to the disclosure, such as when using social media integrations.

  • With professional advisers, regulators or authorities where required by law.

  • In connection with a business transaction such as a merger, restructuring or sale.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your interactions with our store to provide and improve the Services. Some of your personal information may be processed by Shopify independently in accordance with the Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en

You can exercise certain data rights related to Shopify’s processing through their privacy portal:
https://privacy.shopify.com/en

Third Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights including:

  • The right to access your personal information

  • The right to request correction or deletion

  • The right to data portability

  • The right to object to certain processing

  • The right to withdraw consent where processing is based on consent

You can exercise your rights by contacting us using the details below.

You may unsubscribe from marketing emails at any time using the link in our emails. You may still receive essential service-related communications.

Complaints

If you have concerns about how we handle your data, please contact us first using the details below.

If you are based in the UK, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

If you are in the EEA, you can find your supervisory authority here:
https://edpb.europa.eu/about-edpb/board/members_en

International Transfers

Your personal information may be transferred to and processed in countries outside your own. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page and the "Last updated" date will be revised.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us using the details below:

Renbe UK Ltd
Registered in England and Wales
Registered office:
2 Manor Farm Court
Old Wolverton Road
Old Wolverton
Milton Keynes
Buckinghamshire
MK12 5NN
United Kingdom

Email: info@renbe.co.uk

For the purposes of applicable data protection laws, we are the data controller of your personal information.