All orders are final and we are unable to cancel and order that has been placed. We have made our fulfilment system as efficient as possible so we can dispatch orders quickly this means that we are unable to cancel an order.

We are unable to amend any orders once they have been placed. We have ensured our fulfilment system is as efficient as possbile so there are no delays with your order being processed this does mean once placed we will be unable to change anything.

During peak periods such as Black Friday and Christmas there may be a small delay with dispatching orders and delivery from the courior due to increase demand. We will always do our best to dispatch your orders as soon as possible.

All orders are sent tracked, checking this will show if its still in transit, if its been delivered to a neighbour or its at your local sorting office.

When your order has been dispatched you will recive an email that will contain your tracking number. If you can not find it please email us on info@renbe.co.uk with your order number.

If your order arrives damanged please take clear photos of the outter delivery box and the damage to the product and send them with your order number to info@renbe.co.uk

If your order hasn't been scanned for more than 7 days please email us on info@renbe.co.uk and please state your order number so we can look in to this for you.

Your tracking should show where your delivery was scanned we would ask that you check with those houses if they have taken your delivery in.

If you are unable to find your delivery please email us on info@renbe.co.uk with your order number. We will need you to fill out a Denial Of Receipt form so we can investigate this for you.

Please email us on info@renbe.co.uk with your order number. We will need you to fill out a Denial Of Receipt form so we can investigate this for you.