Shipping & Delivery

We aim to keep delivery simple, reliable, and transparent, so you know exactly what to expect.

If you ever have questions about your order, you can always reach us at info@renbe.co.uk.

Delivery options (UK)

Orders under £30

Standard Delivery – Royal Mail 48 Hour Tracked
£3.95

Express Delivery – Royal Mail 24 Hour Tracked
£4.95

Orders £30 or more

Standard Delivery – Royal Mail 48 Hour Tracked
Free

Express Delivery – Royal Mail 24 Hour Tracked
£2.95

All orders are sent using fully tracked services.

Dispatch times

We aim to dispatch all orders placed before 4pm on a working day the same day.

Orders are dispatched Monday to Friday, excluding Bank Holidays.

Orders placed after 4pm, over weekends, or on Bank Holidays will be processed on the next working day.

Occasionally, your order may be picked and packed outside of working hours, but collection will still take place on the next working day.

Peak periods

During particularly busy periods such as Black Friday, seasonal promotions, and the run-up to Christmas, dispatch times may be slightly longer than usual.

While we always do our best to send orders quickly, please allow an additional 24–48 hours for dispatch during these times.

Any extended dispatch times will be clearly communicated on the website where possible.

Delivery times

Royal Mail 48 Hour Tracked
Usually delivered within 2–3 working days after dispatch

Royal Mail 24 Hour Tracked
Usually delivered within 1–2 working days after dispatch

These are delivery aims rather than guarantees. Once your parcel has been handed to Royal Mail, delivery times are outside of our direct control.

Tracking your order

Once your order has been dispatched, you will receive a confirmation email with your tracking details so you can follow your delivery.

Changes to orders after purchase

Our fulfilment process is designed to be fast and efficient, which means orders are often picked and packed very quickly after being placed.

For this reason, we are usually unable to make changes once an order has been confirmed, including:

Updating the delivery address
Adding or removing items
Cancelling the order

If you notice a mistake immediately after placing your order, please email us at info@renbe.co.uk as soon as possible and we will always do our best to help. However, once an order has entered the fulfilment process, changes are no longer possible.

Please take a moment to double-check your delivery details at checkout to avoid delays or issues.

If your order is delayed

If your parcel hasn’t arrived within the expected timeframe, please check the tracking first.
If it still doesn’t look right, email us and we will happily look into it for you.

We always aim to help where we can, but we are unable to offer refunds for delays caused by the courier once the parcel has been dispatched.

If your order shows as delivered but you haven’t received it

If tracking shows your parcel as delivered but you can’t locate it, please:

Check with neighbours
Check any safe places
Contact your local delivery office

If it still can’t be located, please email us and we will guide you through the next steps. In some cases, a Royal Mail investigation is required before a resolution can be reached.

Returned parcels (incorrect address or uncollected)

If a parcel is returned to us because:

An incorrect or incomplete address was provided at checkout
The recipient did not collect the parcel from the delivery office in time
Delivery was refused

We will contact you once the parcel has been safely returned to us.

You can then choose one of the following options:

Re-delivery
We can resend your order once a new postage fee has been paid.

Refund
We can issue a refund for the order value excluding the original delivery cost.

Unfortunately, we are unable to cover postage costs in these situations, as the parcel was dispatched correctly based on the details provided at checkout.

International orders

If you place an order for delivery outside the UK, please note:

Delivery times will vary by destination
Customers are responsible for any customs charges, duties, or import taxes
These charges are not covered by Renbe

If something feels off with your delivery, please don’t sit on it. Just email us. We genuinely want every order to arrive smoothly, and we’ll always look at situations properly rather than hiding behind policies.